1. General and Applicability
- These General Terms and Conditions apply to all requests, quotations, agreements, and services of Woonvisie Consult, unless expressly agreed otherwise in writing.
- By submitting a request—via the website, email, or otherwise—the client unconditionally agrees to these terms and conditions. If you do not agree, we kindly ask you to refrain from submitting a request.
2. Mandatory Evidence and Documentation
- Woonvisie Consult is legally obliged, when preparing an energy label, to use only information supported by valid and complete evidence, in accordance with applicable regulations and guidelines as set out in the government’s Handbook for Energy Performance of Homes (EPW) or Utility Buildings (EPV).
- Data that cannot be substantiated with the correct documents, photographs, or measurements may not be included in the calculation or registration of the energy label, regardless of any verbal explanation by the client.
- If the client wishes to have specific property features included (such as insulation, installations, or choice of materials), they are responsible for providing the required evidence, such as invoices, building plans, quality marks, or photographic material.
- Woonvisie Consult accepts no liability for a lower energy label rating if certain elements cannot be included due to missing or insufficient evidence.
By agreeing to these terms, the client acknowledges that, without full supporting evidence, only standard values (less favourable assumptions) may be applied according to the handbook.
3. Quotations and Formation of Agreements
- Quotations from Woonvisie Consult are non-binding and valid for 14 calendar days from the issue date, unless agreed otherwise in writing. After this period, the offer automatically expires and no claims can be made on it.
- An agreement is established upon written confirmation by Woonvisie Consult or digital approval via the request process.
- Woonvisie Consult reserves the right to adjust prices and rates in the interim due to, for example, changes in legislation, market prices, or external factors. Where possible, the client will be informed in advance.
4. Rates, Payment, and Costs
4.1 All rates for private clients include VAT; for business clients, rates exclude VAT unless stated otherwise.
4.2 Invoices must be paid in full, without any deduction, discount, or set-off, within 14 calendar days from the invoice date.
4.3 If payment is not received within the stated period, the client will receive a first reminder without additional costs.
4.4 If payment is still not received after the first reminder, a second reminder will follow, with €25 administration costs added.
4.5 If payment remains outstanding after the second reminder, the claim will be transferred to an external collection agency without further notice. All associated (extra)judicial costs will be fully borne by the client.
4.6 Woonvisie Consult reserves the right to suspend ongoing or future services in case of non-payment until full payment is received.
5. Mileage Allowance
5.1 For assignments at locations more than 10 km from the office address, a mileage allowance of €0.14 per kilometre (one-way) will be charged. The return journey is at Woonvisie Consult’s expense.
5.2 The distance is determined based on the fastest route according to Google Maps from the office address.
6. Referral to Partner Companies
6.1 As part of its consultancy services, Woonvisie Consult may, at its own initiative or upon request, refer clients to external service providers or partners for additional or related services.
6.2 Although Woonvisie Consult carefully selects reliable and competent partners, it does not act as (sub)contractor or legal representative of these third parties.
6.3 Woonvisie Consult accepts no liability for any damage, delay, shortcomings, or defective performance arising from or related to the services, actions, or omissions of these third parties.
6.4 The final agreement with the partner company is made between the client and the third party. The client is responsible for reviewing quotations, terms and conditions, and the content of services offered by the third party.
6.5 In case of a dispute between the client and a partner company, Woonvisie Consult will, within reasonable limits and without any obligation to guarantee results, attempt to mediate towards an appropriate solution.
7. Content-related Questions about Energy Labels
7.1 Due to the complexity and constant changes in laws and regulations regarding energy labels, we ask that substantive questions be sent only via email to info@woonvisieconsult.nl.
7.2 This way, we can respond carefully, using the current handbook and relevant regulations.
8. Liability
8.1 Woonvisie Consult performs its work with the utmost care but accepts no liability for indirect damage, consequential damage, lost profits, or other financial loss, unless caused by intent or gross negligence.
8.2 The maximum liability of Woonvisie Consult is limited to the amount paid by the client for the specific assignment.
8.3 The client indemnifies Woonvisie Consult against claims from third parties arising from incorrect or incomplete data provided by the client.
9. Force Majeure
9.1 In the event of force majeure—including illness, pandemics, ICT failures, extreme weather, and other circumstances beyond Woonvisie Consult’s control—Woonvisie Consult is not obliged to fulfil its obligations.
9.2 In such cases, both parties will consult to find a suitable solution or alternative execution.
10. Cancellation and Changes
10.1 Cancellation or rescheduling of an appointment must be reported in writing no later than 48 hours before the scheduled date and time.
10.2 For cancellations or changes within 48 hours of the appointment, or failure to appear without prior notice, Woonvisie Consult is entitled to charge a cancellation fee of €100 excluding VAT, to cover costs and reserved time.
10.3 Cancellation of requests via comparison websites: If a service request has been made through a comparison website and is subsequently canceled by the customer, we are entitled to charge €50 (including VAT). This amount covers the costs already incurred, the time spent, and the capacity reserved for the customer.
11. Changing the Energy Label
11.1 Modifying an already registered energy label costs €30 excluding VAT per change.
11.2 If the change request is made more than 5 days after the registration date, a surcharge of €75 excluding VAT applies.
12. File, Registration, and Evidence
12.1 For energy label registration, it is legally required to take photographs inside the property. These serve as evidence and are part of the file, stored according to current regulations.
12.2 The collected data, including photographs, will be processed and registered in compliance with government and Energy Label Register (RVO) requirements.
12.3 The client has the right to inspect the file at any time and request a copy.
13. Changes to Terms and Conditions
13.1 Woonvisie Consult reserves the right to amend these terms and conditions at any time.
13.2 Changes take effect 14 days after publication on the website unless agreed otherwise in writing.
13.3 If the client does not agree with the changes, they must notify Woonvisie Consult in writing within 14 days. If no objection is made, the changes will be deemed accepted.
14. Governing Law, Disputes, and Jurisdiction
14.1 All agreements with Woonvisie Consult, as well as these terms and conditions, are subject exclusively to Dutch law, regardless of the location of execution or residence of the client.
14.2 In case of a dispute arising from or related to the agreement, services, or these terms, both parties will first attempt to resolve it amicably.
14.3 If no amicable solution is reached, disputes will be submitted exclusively to the competent court in the district where Woonvisie Consult is registered, unless mandatory law dictates otherwise or the parties have agreed in writing to another competent body.
14.4 Woonvisie Consult reserves the right to recover all legal and court costs, including attorney and litigation fees, from the client if they are in default and/or found at fault in legal proceedings.
14.5 By agreeing to these terms, the client acknowledges the legal consequences and financial risks of failing to meet contractual obligations.
15. Data Processing and Referral to Partner Companies
15.1 When submitting a request via the website, email, or phone, the client is explicitly asked for consent to share contact details with carefully selected partners of Woonvisie Consult.
15.2 If the client grants consent, these partners may contact them with information, offers, or advice about additional products or services that may be relevant in the areas of sustainability, energy saving, home improvement, or related topics.
15.3 Data sharing will take place only in compliance with applicable privacy legislation, including the General Data Protection Regulation (GDPR). No data will be shared without prior consent.
15.4 The client may withdraw consent or object to further data sharing at any time by notifying Woonvisie Consult in writing or by email.
15.5 Woonvisie Consult undertakes to sign written processor agreements with all partners, ensuring that data is treated confidentially and used only for the intended purpose.
16. Cooperation in Inspections or Audits
16.1 For quality assurance and certification purposes, the property for which the energy label was requested may be randomly selected for inspection (audit) by an external certification body or supervisory government authority, as required by applicable laws and regulations.
16.2 The client is obliged to fully cooperate with such an inspection, including granting renewed access to the property, presenting relevant documentation, and facilitating contact with the certification body or auditor.
16.3 If the client fails to cooperate with the audit or inspection, any resulting costs, penalties, or withdrawal of the energy label cannot be recovered from Woonvisie Consult.
16.4 By agreeing to these terms, the client acknowledges this obligation and ensures compliance.